Feeling Abandoned by the SAID Program (Saskatchewan Disability)

"Saskatchewan Department of Human Services" is the closest translation to Saskatchewan Social Services Department I could get. But I made them a new logo. They are the ones who run the disability here in the province. I know someone is picking up for my working not working there anymore, but it's been a LONG time and no call from them at all. I sent an email request to the email I was told to send it to. I called the number twice after that to leave a message. This is not cool from email to now is 4 working days. In all that time surly, it's my turn to be handled? I'm very upset and it's literally making me sick. So some art therapy is in order I think. To be honest I've had it a LOT better with them than the medical system to say the least, but DANG, I'm stressed out to the max and I am getting frightened that something very bad has gone wrong like thy messed up and closed my file by mistake. It HAS happened to a friend, so don't think it's not possible. Oh, and yes, it's a close rip-off of the Terran Empire logo LOL. All meant in just of course, but I'm getting angry, worried, and physically sick from this long wait. I am not going into it, but I need something done and it to me is urgent. I NEED this by Thursday and it's Monday, and I'm sure it will take a minimum of a day to get it done when and IF I talk to someone. To stress the point, it's been 98% positive to this point in time dealing with them since I went on SAID (disability). Before that when I was just on the dole, I got kind of LOT of stress out of them, and often. But there is nothing like needing a service to do something for you, and being totally ignored. That reminds me, I think it's been 3 years since the doctor ordered a scan for me, and that never happened for some reason - but that's medical not the SAID program. Then again, it's all run by the same government and I honestly don't have a great deal of trust in Government after years of my friends and myself having to deal with them in various ways.

Note: I don't like that I have to send things in to Regina when I live in Moose Jaw, and there is an office here. I feel it's not a good idea at all to have a worker that is in another city. This excludes a few things like a face to face meeting with your worker. The idea that I need to go in and have stuff faxed to my worker in Regina is not OK to me. Sending it in the mail is even more not OK to me, as there is a chance it will get lost or delayed. Right now I have no direct email to whoever the heck is taking my case temporarily, and calling is literally no help to this point in time. I left 2 voicemails, and no one called back. The email I was given has had no reply to my request either. This is just not OK to me at all and is causing me a great deal of stress - I've been having a panic attack non-stop since Friday and this is Monday and the office is about to close in Regina (and here). I'm upset and scared.

UPDATE (Mar 18, 2024): And there it is, the office is closed for the day and I'm still being left wondering if I'm screwed or not. My tummy hurts a LOT from the stress. I don't think anyone at all is handing my case right now and I don't know if I'm going to get my check on the 27th now. I don't know what is going on and I'm upset A.F.

UPDATE (Mar 19, 2024): Email to the ministry of social services has started an investigation into what is going on. I pray to the Goddess this all work out.

UPDATE (Mar 20, 2024): A single day after I complained to the ministry of social services, I finally (after 8 days) got a call back from the worker covering my case. I will be issued the Advance I need tomorrow, as today the "system" is buys processing the checks for next week. They tend to do this so that the people needing them mailed out, instead of direct deposit get them on the (or about) the same day that people like myself get it deposited. I am very received as I tend to overthink everything due to my mental illness, and thought that I may have been accidently cut off (happened to a friend). Now I can get what I am in need of, but not on the day I wished to do so - that being tomorrow (Mar 21, 2024), but I will have it on the 22nd after I get a test on my heart done. Then it will be off to the store to get my stuff. It just can't be coincidence that the day after I got hold of the ministry, they called me back finally. It's good to complain to the higher-ups some times.

Note: The graphic is of course art therapy, and not a direct reflection on how the department of social services normally operates. My mind of course does make up all kinds of reasons why things are happening, and causes me a lot of stress at times. This time was no acceptation. The vague thought that it was intentional and directed to me specifically, made me think of the graphic. I have to again admit that this is the first big issue I've had dealing with SAID. However there where a great deal of issues when I was on social services before SAID existed - also note it was a different government in power at the time.

 

Comments

  1. So you heard back from them? the ministry?

    ReplyDelete
    Replies
    1. Yes they called me at 8:30 am. They started an investigation. I HOPE I get called today and it is resolved.

      Delete
  2. Maybe it will shake them up so it doesn't happen to other people

    ReplyDelete
    Replies
    1. Hope so but it won't help me. I need action tomorrow.

      Delete
  3. I think they are overworked and you writing that email just made them move you to the top of their pile.

    ReplyDelete
    Replies
    1. Was reading they cut staff. I don't have an actual worker yet. So yes I think they may be slammed.

      Delete

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